Last Updated: September 25, 2026
At Usman Motors, we aim to send the correct products in good condition. However, if you receive an incorrect or damaged product, you can contact us to request a return.
When Can You Return a Product?
We accept returns in the following situations:
- You received a product that is different from the product you ordered.
- You received a product that arrived damaged.
If your order falls into either of these situations, please contact Usman Motors as soon as possible after receiving the product.
Incorrect Product
If we send you the wrong product, you can request a return.
Please contact us and provide your order details along with clear photographs or videos of the product. This information helps us verify the issue and process your request.
Damaged Product
If your product arrives damaged, you can request a return.
Please contact us after receiving the product and provide clear photographs or videos showing the damage. We will review the information and provide further return instructions.
Change of Mind
We do not accept returns when a customer changes their mind after purchasing a product.
For this reason, please check the product name, specifications, quantity, and other order details carefully before confirming your purchase.
Used Products
We only consider products for return when they remain unused.
If you have used, installed, modified, repaired, or otherwise operated a product, you cannot return it later because of a change of mind or for a reason unrelated to an incorrect or damaged product.
Therefore, please inspect the product before using or installing it and contact us promptly if you find a problem.
Return Shipping and Other Expenses
The customer pays all costs related to returning a product to Usman Motors.
Usman Motors does not cover the customer’s return transportation, courier, shipping, or other return-related expenses.
We only receive the returned product and inspect it according to this Refund and Return Policy.
Product Inspection
After we receive a returned product, our team will inspect it.
We will check the product condition and verify the reason for the return. We will also check whether the product remains unused and whether the reported issue matches the return request.
We will process the refund after completing the inspection and confirming that the return meets our policy requirements.
Refunds
When a returned product meets the requirements of this policy, Usman Motors will issue the applicable refund after inspection.
The refund applies to the eligible product amount. The customer remains responsible for all costs associated with returning the product to Usman Motors.
Products That Do Not Qualify for Return
A product does not qualify for return when:
- The customer simply changes their mind.
- The customer has used or installed the product.
- The customer has modified or repaired the product.
- The customer returns the product after using it for a period of time.
- The product does not meet the conditions described in this Refund and Return Policy.
How to Request a Return
If you receive an incorrect or damaged product, please contact Usman Motors as soon as possible.
When contacting us, please provide:
- Your name
- Product name or model
- Order details
- Reason for the return
- Clear photographs or videos of the product and the issue
After reviewing your request, we will provide the necessary instructions for returning the product.
Contact Us
If you have questions about our Refund and Return Policy or want to request a return, contact Usman Motors.
Usman Motors
Gondlanwala Road
Gujranwala, Punjab, Pakistan
Phone / WhatsApp: +92 303 7399397
Policy Updates
We may update this Refund and Return Policy when our business practices or requirements change.
When we make an update, we will publish the revised policy on this page and update the “Last Updated” date.